Complaints and returns of goods

If the size of the ordered goods does not fit you? Here you will find instructions on how to withdraw from the contract within 14 days of receiving it.

Sending returned goods to the company address

The second option is to send the goods to our company address. Before sending the goods, please inform us via email to obchod@cyklospeciality.cz, attaching information regarding the complaint so that we can match it with the received shipment. This will make it much easier for us to find your order in the database and speed up the complaint.

Please remember to fill out thewithdrawal form and attach the confirmation email to the shipment containing the claimed goods. If possible, please return the goods in their original packaging.

Send the shipment to the following address:
Cyklospecialities sro
St. Peter's Street 35/7
617 00 Brno

Did the goods not arrive in good condition? Is it damaged or malfunctioning? Below we will describe how to proceed when making a complaint about the goods.

Sending the claimed goods to the company address

The second option is to send the goods to our company address. Before sending the goods, please inform us via email at info@fihabikes.cz, attaching information regarding the complaint so that we can match it with the received shipment. This will make it much easier for us to find your order in the database and speed up the complaint.

Please remember to fill outthe complaint form and attach the confirmation email to the shipment containing the claimed goods. If possible, please return the goods in their original packaging.

Send the shipment to the following address:
Cyklospecialities sro
St. Peter's Street 35/7
617 00 Brno

What to look out for when receiving a shipment

• When receiving the goods from the carrier, carefully inspect the shipment. If it is damaged, refuse to accept it and inform us by email at info@fihabikes.cz.
• If you have discovered a defect in the delivered goods, please document it immediately and inform us about it via email at info@fihabikes.cz. Do not forget to attach photos, order number and your contact information. We will contact you and agree on the next steps, which depend on the extent of the defect.
• Did we forget to pack something for you? That can happen too. In some cases, we send orders divided into multiple shipments. For example, if available items are in different stores at the time of your order.
• Something is wrong? Call us at + 420 513 034 848 (extension 1 ) or contact us via email at info@fihabikes.cz. We will solve it together.

The full text of the conditions regarding the return of goods can be found in the Complaints Procedure.

Rights and obligations arising from defective performance are described in more detail in the Terms and Conditions.