Terms and conditions

The sale and distribution of FÍHA products is provided by Cyklospeciality sro

CYCLESPECIALITIES Ltd.
ID 06675361
VAT number CZ06675361
with registered office at Svatopetrská 35/7, 617 00 Brno

registered in the Commercial Register kept by the Regional Court in Brno, section C, entry 103614 (hereinafter referred to as the " Seller ") for sale via the online store located at the internet address www.fihabikes.cz

Seller's contact details:

Contact address:
CYCLESPECIALITIES Ltd.
St. Peter's Street 35/7
617 00 Brno

Contact email: info@fihabikes.cz (hereinafter referred to as " Contact Email ")
Contact phone: (+420) 513 034 848 (hereinafter referred to as the " Contact Phone ")
Bank account number: 1387436080/2700 held at UniCredit Bank Czech Republic and Slovakia, as (hereinafter referred to as the " Seller's Account ")

INTRODUCTORY PROVISIONS

1. These terms and conditions, within the meaning of Section 1751 of Act No. 89/2012 Coll., the Civil Code, as amended, hereinafter referred to as the "Civil Code" ), apply to purchases in the online store "cyklospeciality.cz" via the web interface located at the internet address www.fihabikes.cz (hereinafter also referred to as the " web interface ") operated by the Seller.

2. The Terms and Conditions define and specify in more detail the basic rights and obligations of the Seller, the Buyer and the User. By sending the order and also by confirming in the web interface, the Buyer simultaneously confirms that he accepts these Terms and Conditions and that he has fully familiarized himself with them. The purchase contract, which includes the Terms and Conditions, including the order and its acceptance, will be sent to the Buyer by e-mail or printed by post immediately after the conclusion of the purchase contract or will be attached to the goods at the latest upon delivery of the goods to the Buyer.

3. The provisions of the Terms and Conditions are an integral part of the purchase contract (herein referred to as the " purchase contract " is any contract concluded in accordance with these Terms and Conditions). The purchase contract and the Terms and Conditions are drawn up in the Czech language. The purchase contract may be concluded in the Czech language, unless the Buyer and the Seller expressly agree on another language.

4. The Seller may change or supplement the wording of the terms and conditions. The rights and obligations of the parties are always governed by the wording of the terms and conditions under which the relevant rights and obligations arose.

5. All contractual relationships are governed by the terms and conditions of business and relationships not regulated by them by the Civil Code, and if the contracting party is a consumer, by Act No. 634/1992 Coll., on Consumer Protection, as amended.

6. In cases where a person who intends to purchase goods from the Seller is acting when ordering goods as part of their business activity or as part of their independent profession or is a legal entity, consumer protection under these terms and conditions does not apply to them, in particular the relevant provisions of Article 5 - Withdrawal from the purchase contract do not apply.

DEFINITION

1. Buyer means a natural or legal person who intends to purchase goods via the web interface. Due to the effective legal regulation, these terms and conditions distinguish between a Buyer who is not a consumer and a Buyer who is a consumer.

2. A consumer is any person who, outside the scope of their business activities or outside the scope of their independent profession, concludes a contract with the Seller or otherwise deals with him.

3. A User is any natural or legal person who visits the web interface of the store. The Buyer is also considered a User.

4. Goods sold via the web interface include electric bicycles, folding bicycles, city bicycles, single speed bicycles, tandems, children's bicycles, children's balance bikes, child seats, bicycle trailers, helmets, scooters, cargo bicycles, cycling accessories and other similar goods specified in more detail on the web interface.

ORDER AND CONCLUSION OF THE PURCHASE CONTRACT

1. If the web interface allows it, the Buyer orders goods in one of the following ways:

   • without registration in the web interface, i.e. directly via the web interface (by filling out a form or otherwise),

   • via e-mail communication with the Seller by sending an order to the Seller's Contact Email or

   • via telephone or SMS order on the Seller's contact phone number.

2. An order without registration (an order made other than from a user account) must contain the name of the ordered goods (or numerical designation of the goods), the number of pieces of goods, the size of the goods, the color variant of the goods and the Buyer's personal data (name and surname, delivery address, telephone number, e-mail address).

3. If the web interface allows it, the Buyer may access his user interface based on his registration in the web interface. The Buyer may order goods from his user interface (hereinafter referred to as the "user account" ). The Seller is not responsible for any use of the user account by third parties.

4. The Seller reserves the right to cancel the user account, especially if the Buyer does not use his/her user account for more than one (1) year, or if the Buyer breaches his/her obligations under the relevant purchase contract (including these Terms and Conditions).

5. The web interface contains a specification of the goods sold and information about them, including the price of the goods. The price of the goods is stated including all taxes, including customs duties and other possible fees. The stated price does not include prices and costs for packaging, transport or delivery of the goods to the Buyer. Information about the costs associated with packaging and transport or delivery of the goods is contained in the web interface and the Buyer has the opportunity to familiarize himself with them before placing a binding order. These prices apply only in cases where the goods are delivered within the territory of the Czech Republic.

6. The price of the presented goods and the prices for packaging, transport and delivery remain valid for the period in which they are displayed in the web interface. Any discounts on the price of the goods provided by the Seller to the Buyer cannot be combined with each other, unless the Seller expressly states otherwise. The crossed-out amount is the lowest price in the last 30 days before the discount is provided.

7. Discount codes, promotional discounts, loyalty programs or other price benefits cannot be applied when purchasing gift vouchers. Gift vouchers are always sold at full face value.

8. The Seller's option to conclude a purchase contract with the Buyer under individually agreed conditions is retained.

9. The presentation of goods placed in the web interface is of an informative nature and does not constitute an offer from the Seller (or rather, his proposal to conclude a contract within the meaning of the provisions of Section 1732, paragraph 2 of the Civil Code). The Seller is not obliged to conclude a purchase contract regarding the goods presented in this way. An offer marked as "special offer" is valid until stocks run out or until the end of such an offer specified in the web interface or until the offer is withdrawn or until the next update of this offer.

10. To order goods, the Buyer fills out an order form (or provides the relevant information when communicating by phone or email) in the web interface, which contains information about the goods, i.e. in particular the number of pieces, size and color variant of the goods, payment method, method and price of shipping, and the Buyer's identification data.

11. Before sending the order to the Seller, the Buyer is allowed to check and change the data entered by the Buyer into the order, also with regard to the Buyer's ability to detect and correct errors that occurred before and when entering data into the order. The Buyer sends the order to the Seller by clicking on the "Confirm" button. The data specified in the order are considered correct by the Seller. Immediately after receiving the order, the Seller will confirm this receipt to the Buyer by e-mail to the Buyer's e-mail address specified in the order or in his user account (in case of discrepancies, the address in the order takes precedence; hereinafter referred to as the " Buyer's e-mail address "), and it applies that unless otherwise stated in the confirmation, this confirmation is not in itself an acceptance of the order within the meaning of these terms and conditions, i.e. it is not the conclusion of a purchase contract.

12. The Seller is always entitled to ask the Buyer for additional confirmation of the order or verification of the Buyer's identity (for example, in writing, by fax or by telephone). If the order or identity is not confirmed or additionally confirmed by the Buyer upon the Seller's request, the order is considered invalid and the purchase contract is not concluded. In the event of any deficiency, in particular incompleteness or inconsistency of data on persons authorized to order goods, the Seller is entitled to disregard the order. The Seller is entitled to reject (or disregard) an order that does not meet essential requirements or return it for completion and provide a reasonable period for this. Its futile expiration results in the order being regarded as if it had never been delivered.

13. The contractual relationship between the Seller and the Buyer arises (i.e. the purchase contract is concluded) upon delivery of the order acceptance (acceptance, hereinafter referred to as the "order acceptance"), which is sent by the Seller to the Buyer by e-mail to the Buyer's e-mail address, and if this does not occur, then upon payment of the full purchase price or receipt of the ordered goods by the Buyer, whichever occurs first. Acceptance of the order (acceptance) may be part of the order receipt confirmation (if expressly stated in the confirmation), or may follow this confirmation separately.

14. The Buyer acknowledges that the Seller is not obliged to conclude a purchase contract, especially with persons who have previously violated the purchase contract (including the terms and conditions).

15. The Buyer agrees to the use of means of distance communication when concluding the purchase contract. The costs incurred by the Buyer when using means of distance communication in connection with concluding the purchase contract (primarily costs of internet connection, costs of telephone calls) are borne by the is paid by the Buyer himself.

16. By the purchase contract, the Seller undertakes to deliver the goods specified in the order to the Buyer, and the Buyer undertakes to take over these goods from the Seller or the carrier chosen by him and to pay the Seller the purchase price of the goods specified in the order.

17. In the event that there was an obvious technical error on the part of the Seller when stating the price of the goods in the web interface or during ordering, the Seller is not obliged to deliver the goods to the Buyer at this obviously incorrect price, even if the Buyer has been sent an order acceptance according to these terms and conditions.

18. The Seller will notify the Buyer if the price indicated for the goods in the web interface or during the ordering process is no longer current. If the Buyer does not agree to the price change, the Seller reserves the right to withdraw from the purchase contract.

19. The Seller reserves the right to refuse the Buyer's order if the Buyer's delivery address is located outside the Czech Republic.

PAYMENT AND DELIVERY TERMS

1. Together with the purchase price, the Buyer is obliged to pay the Seller the costs associated with packaging and delivery of the goods, the amount of which is stated in the web interface of the store and will be stated in the order and in its acceptance. Unless expressly stated otherwise, the purchase price also includes these costs associated with the delivery of the goods.

2. The Buyer has the option to pay the purchase price for the goods to the Seller in addition to other methods listed in the store's web interface, using any of the methods listed below:

   • in cash upon personal collection at the Seller's Contact Address (personal collection is possible only after prior arrangement with the Seller)

   • in cash upon delivery of goods

   • by bank transfer to the Seller's account no.: 1387436080/2700 maintained at UniCredit Bank Czech Republic and Slovakia, as (hereinafter referred to as the " Seller's Account ")

3. The Buyer will specify the payment method in the order (where any other payments in connection with the selected payment method will also be specified).

4. Limitations of payment via the GoPay payment gateway: Payment via the GoPay payment gateway can only be used for orders up to CZK 46,000 including VAT. This limit is set with regard to the technical limits of the payment gateway and the relevant limits of the payment service provider. For payments exceeding CZK 46,000 including VAT, payment by bank transfer is available.

5. Payment for goods is possible only in Czech crowns (CZK).

6. The Seller does not usually require a deposit for the purchase price of the goods or a similar payment. In justified cases (especially for orders with a total price of over 5,000 CZK), he may do so. The Seller is entitled to require payment of the full price of the goods before they are shipped or handed over to the Buyer (Section 2119, paragraph 1 of the Civil Code does not apply).

7. In the case of payment in cash or in the case of payment on delivery, the purchase price is payable upon receipt of the goods. In the case of non-cash payment, the purchase price is payable within three (3) business days from the conclusion of the purchase contract.

8. In the case of non-cash payment, the Buyer is obliged to pay the purchase price of the goods together with the indication of the variable payment symbol - the order number. In the case of non-cash payment, the Buyer's obligation to pay the purchase price is fulfilled at the moment the relevant amount is credited to the Seller's account.

9. If the Buyer, who has chosen a non-cash payment method, fails to fulfill his obligation to pay the purchase price of the goods within the due date, the Seller will call upon him to fulfill the obligation. The Buyer is obliged to reimburse the Seller for the costs associated with this action.

10. If it is customary in business transactions or if it is stipulated by generally binding legal regulations, the Seller will issue a tax document - invoice to the Buyer regarding payments made under the purchase contract. The Seller will issue the tax document - invoice to the Buyer after payment of the purchase price of the goods and send it in electronic form to the Buyer's electronic address.

11. In the case of payment on delivery or personal collection of the goods, the Seller usually ships the goods in stock within seven (7) working days from receipt of the order. In the case of payment by bank transfer, the Seller usually ships the goods in stock within seven (7) working days from the crediting of the relevant amount to his account. Partial delivery of the ordered goods is permissible provided that no agreement has been reached to the contrary.

12. The Seller shall dispatch goods that are not in stock as soon as possible. The Buyer shall be informed in advance of the exact date. If the goods cannot be delivered under the original conditions for objective reasons (the goods are no longer produced, the supplier has stopped supplying to the Czech Republic, their price or delivery costs have increased significantly), or if performance becomes objectively impossible, or if the Buyer has not settled all obligations towards the Seller due on the date of placing the order, the Seller shall have the right to withdraw from the purchase contract. The Buyer shall be informed immediately of the withdrawal from the purchase contract. If the Buyer has already paid the purchase price in full or in part, the amount received shall be returned to him/her by bank transfer to the account communicated to him/her for this purpose by the Buyer or the account from which the funds were transferred to pay the purchase price (if the Buyer does not communicate any to the Seller within three (3) days of withdrawal), within five (5) days of withdrawal from the purchase contract.

13. The methods of delivery of goods are listed in the web interface of the store. The specific method of delivery of goods will be chosen by the Buyer in the order and confirmed by the Seller in the acceptance of the order.

14. The costs of delivering goods, depending on the method of sending and receiving the goods, are listed in the store's web interface, will be stated in the Buyer's order and in the acceptance of the order by the Seller.

15. If the Buyer does not accept the goods or withdraw from the purchase contract in accordance with these terms and conditions, the Seller is entitled to compensation for the costs associated with the delivery of the goods and their storage (for storage at the Seller for each day of delay in the amount of a maximum of CZK 10, but not more than CZK 500 in total or up to the purchase price, if it is lower than CZK 500), as well as other costs incurred by the Seller due to the Buyer's failure to accept the goods, and he is also entitled to withdraw from the purchase contract.

16. If, for reasons on the Buyer's part, it is necessary to deliver the goods repeatedly or in a manner other than the agreed upon, the Buyer is obliged to pay the costs associated with such delivery.

17. Delivery of goods under these terms and conditions shall be understood as the moment of delivery of the goods to the Buyer in accordance with the purchase contract. Unreasonable rejection of the goods by the Buyer shall not be considered as failure to fulfill the Seller's obligation to deliver the goods. Upon receipt of the goods, the Buyer shall check the integrity of the packaging of the goods and immediately notify the carrier and the Seller of any defects. Refusal to accept the shipment due to damaged packaging shall not be considered as unreasonable rejection of the goods. By signing the delivery note, the Buyer confirms that the shipment of goods met all requirements and acknowledges that a complaint about the goods due to damage to the packaging of the shipment is no longer possible.

18. The Buyer acquires ownership of the goods by paying the full purchase price for the goods (including packaging and delivery costs), but not before taking delivery of the goods. Liability for accidental destruction, damage or loss of the goods passes to the Buyer at the moment of taking delivery of the goods, or at the moment when the Buyer was obliged to take delivery of the goods but did not do so in violation of the purchase contract (i.e. usually when the goods are ready for him to take delivery).

^* For shipments over CZK 2,999 (incl. VAT), shipping is free for this delivery method.
^** In the case of delivery to a distribution point via the Zásilkovna service, shipping is free for shipments over CZK 1,999 (incl. VAT).
Free shipping does not apply to selected goods - they are not marked with the "Free Shipping" icon, these are mostly bulky shipments and are handled individually.

1. The Buyer acknowledges that, according to the provisions of Section 1837 of the Civil Code, it is not possible to withdraw from the purchase contract for the delivery of goods that have been modified according to the Buyer's wishes or for his person.

2. Unless it is a case specified in paragraph 5.1 or another similar case where it is not possible to withdraw from the purchase contract, the Buyer has the right to withdraw from the purchase contract, in accordance with the provisions of Section 1829 paragraph 1 of the Civil Code, within fourteen days of receipt of the goods. If the web interface allows it, the Buyer may use the form provided by the Seller to notify the withdrawal from the contract. The Buyer may send the withdrawal from the purchase contract to the Seller's Contact Address or to the Seller's Contact Email. The online form for withdrawal from the contract is availablehere.

3. In the event of withdrawal from the purchase contract pursuant to paragraph 5.2 of these terms and conditions, the purchase contract shall be cancelled from the beginning. The goods must be returned to the Seller (other than cash on delivery, which the Seller does not accept) within fourteen (14) days of withdrawal from the purchase contract to the Contact Address, or to the registered office or place of business of the Seller. The goods must be returned to the Seller undamaged, unworn and uncontaminated and, if possible, in the original packaging.

4. The Buyer shall enclose with the returned goods a copy of the delivery note and invoice, if issued, as well as a written statement on withdrawal from the purchase contract and the chosen method of refund (transfer to account, personal cash collection or postal order or otherwise). The statement must also contain the Buyer's contact address, telephone number and e-mail address.

5. Within ten (10) days of the Buyer's return of the goods pursuant to paragraph 5.3 of the Terms and Conditions, the Seller is entitled to inspect the returned goods, in particular to determine whether the returned goods are damaged, worn or partially consumed.

6. The Seller shall return to the Buyer the funds (including delivery costs) received from the Buyer under the purchase contract. The Seller shall return the funds within fourteen (14) days of the Buyer's withdrawal from the purchase contract, namely (i) in the same way as it was received from the Buyer, or (ii) in the way requested by the Buyer, (iii) or by sending them to the account from which the funds were transferred to pay the purchase price (if the Buyer does not notify the Seller of any within ten (10) days of withdrawal), with which the Buyer hereby expresses its consent on the condition that no further costs are incurred in this way. If the Buyer withdraws from the purchase contract, the Seller is not obliged to return the funds received to the Buyer before the Buyer returns the goods to it or proves that he has sent the goods to the Seller.

7. If the Buyer has chosen a method of delivery other than the cheapest method offered by the Seller, the Seller will refund the Buyer the costs of delivery of the goods in an amount corresponding to the cheapest method of delivery offered.

8. The Buyer acknowledges that if the goods returned by the Buyer are damaged, worn out or partially consumed, the Seller shall have a claim against the Buyer for compensation for the damage incurred thereby. The Seller shall be entitled to unilaterally offset the claim for compensation for the damage incurred against the Buyer's claim for a refund of the purchase price and the costs of delivery of the goods.

9. When sending the goods, the Buyer is obliged to pack the goods in suitable packaging so as to prevent damage or destruction. Goods that are significantly damaged or destroyed during transport due to the use of unsuitable packaging cannot be returned. purchase price and delivery costs of the goods.

10. The costs associated with returning the goods to the Seller in the event of withdrawal from the purchase contract by the Buyer shall be borne by the Buyer, even if the goods cannot be returned by regular mail due to their nature. The Seller is entitled to offset its actual costs associated with returning the goods against the purchase price and the costs of delivering the goods to be returned to the Buyer.

11. Until the Buyer takes over the goods, the Seller is entitled to withdraw from the purchase contract at any time. In the event that the Buyer has already paid the purchase price of the goods, the Seller will return the purchase price to the Buyer by bank transfer to the account communicated to it for this purpose by the Buyer or the account from which the funds were transferred to pay the purchase price (if the Buyer does not communicate any to the Seller within five (5) days of withdrawal).

12. If a gift is provided together with the goods, the relevant gift contract is concluded with a termination condition that if either party withdraws from the purchase contract, the gift contract ceases to be effective and the Buyer is obliged to return the gift provided together with the goods.

LIABILITY FOR DEFECTS

1. The Buyer's rights from defective performance are governed by the relevant generally binding regulations (in particular the provisions of Sections 1914 to 1925, Sections 2099 to 2117 and Sections 2158 to 2174 of the Civil Code).

2. The Seller is responsible to the Buyer that the goods are free from defects upon receipt. In particular, the Seller is responsible to the Buyer that at the time the Buyer received the goods:

   • the goods have the properties agreed upon by the parties, and in the absence of such agreement, they have the properties described by the seller or manufacturer or expected by the Buyer with regard to the nature of the goods and on the basis of their advertising,

   • the goods are in the appropriate quantity, measure or weight and

   • the goods comply with the requirements of legal regulations.

3. The provisions set out in the previous paragraph of the terms and conditions and the quality guarantee do not apply to goods sold at a lower price for a defect for which the lower price was agreed, to wear and tear of the goods caused by their normal use, to used goods for a defect corresponding to the degree of use or wear and tear that the goods had when they were taken over by the buyer, or if this results from the nature of the goods.

4. If a defect becomes apparent within twelve (12) months of receipt, the goods are deemed to have been defective upon receipt.

5. The Buyer shall exercise the rights arising from defective performance, including warranty liability, with the Seller at the Seller's Contact Address (other methods of exercising defects according to the Complaints Procedure are not limited in any way). The moment of exercising the complaint is considered to be the moment when the Buyer expresses the will to exercise the right arising from defective performance.

6. The complaints procedure is located in a separate menu in the E-shop menu.

PERSONAL DATA PROTECTION, DELIVERY

1. The issue of personal data protection is addressed at the time of issuing these terms and conditions by Act No. 101/2000 Coll. as amended (Act on the Protection of Personal Data and Compliance with Regulation (EU) 2016/679 of the European Parliament and of the Council) – in the event of its amendment, those provisions of these terms and conditions that are invalid will be automatically replaced by new legal regulation. By completing a binding order within the online store, the buyer gives the seller consent to collect, process and archive personal data about the buyer and his purchases and further to send information and commercial communications to the buyer to his e-mail address or to the address of his place of business or residence - this consent is voluntary - failure to fill in the consent box for the processing of personal data does not result in the rejection of the buyer's order. The seller respects the law on personal data protection, we do not provide any information to third parties except in cases where it is required by law. Personal data will be processed for an indefinite period.

2. Personal data can be removed from the database upon written request of the buyer. Buyers' personal data are fully secured against misuse.

3. The Buyer acknowledges that he is obliged to provide his personal data correctly and truthfully in any contact with the Seller and to notify the Seller of any changes to them - information about the change is also considered to be information about the change if the Buyer places an order with personal data other than those under which he placed the order prior to the order in which the personal data were changed. In the event that incorrectly provided personal data will cause the Seller to be unable to fulfill its obligation to deliver the goods to the Buyer, the Buyer shall bear all costs incurred by the Seller in connection with this fact.

4. The Buyer agrees to the sending of information related to the Seller's goods, services or business to the Buyer's electronic address, as well as to the sending of commercial communications to this address.

5. The Buyer also agrees that the Seller may deliver the goods to the e-mail address specified in the order or in the personal data register.
   

VERIFICATION OF CONSUMER REVIEWS

1. On our e-shop, we display reviews of products and services that come from independent rating systems, specifically from the portals Heureka.cz, Seznam.cz and Google.

2. These reviews are not collected directly by our e-shop, but are taken from the above-mentioned external platforms, which have their own systems for verifying the authenticity of reviews.

   Heureka.cz verifies reviews through the "Customer Verified" program, where ratings are only sent to customers who have actually made a purchase.

   Google allows users logged in to their accounts to add reviews, and uses automated systems to detect fake or manipulated reviews.

   Seznam.cz allows users to add reviews mainly through its services, such as Mapy.cz or Firmy.cz, and both registered and unregistered users can contribute (depending on the specific service). The platform uses automated and manual mechanisms to control content to detect inappropriate, spammy or misleading reviews, however, the system is not based solely on verified purchases, as is the case with some specialized review portals.

3. While we source reviews from these trusted and established platforms, we do not independently verify them. However, we strive to only display ratings that reflect real consumer experiences.

4. If you have any doubts about the authenticity of the review, please contact us at info@fihabikes.cz.

FINAL PROVISIONS

1. If the relationship related to the use of the website or the legal relationship established by the purchase contract contains an international element, then the parties agree that the relationship is governed by Czech law. This does not affect the consumer's rights arising from generally binding legislation of other states that provide a higher level of protection to the consumer.

2. If any provision of the Terms and Conditions is invalid, ineffective or unenforceable (or becomes so), the provision that most closely matches the meaning of the invalid, ineffective or unenforceable provision shall apply instead. The invalidity, ineffectiveness or unenforceability of one provision shall not affect the validity of the other provisions. The purchase contract (including the Terms and Conditions) may only be amended or supplemented in writing.

3. In matters not regulated by the purchase contract (including the order and its acceptance) and the terms and conditions (or, where applicable, communication between the parties), the legal relationship is governed by the terms and conditions set out in the web interface. Information on the individual technical steps leading to the conclusion of the purchase contract is available on the web interface.

4. Unless otherwise agreed, all correspondence related to the purchase contract must be delivered to the other party in writing, by e-mail, in person or by registered mail through a postal service provider (at the sender's choice). The Buyer is delivered to the e-mail address specified in his user account or in the order, or as part of the communication between the parties.

5. The Seller is authorized to sell goods on the basis of a trade license and the Seller's activities are not subject to any other authorization. Trade license inspection is carried out within its scope by the relevant trade license office. Inspection of compliance with legal regulations concerning technical requirements for goods and safety of goods is carried out by the Czech Trade Inspection (//www.coi.cz/). The Czech Trade Inspection also inspects compliance with consumer protection regulations. Consumer rights are also defended by their interest groups and other entities for their protection.

6. Any complaints are handled by the Seller via the Contact e-mail, or the Buyer may contact the entities listed in the previous paragraph. The Seller is not bound by any codes of conduct in relation to the Buyer, nor does it voluntarily comply with any such codes (within the meaning of Section 1826, paragraph 1, letter e) of the Civil Code).

7. The content of the Seller's website, all materials published on it (texts, photographs, images, logos, etc.) and in related printed media (promotional leaflets, advertisements, etc.), including the software of the web interface and these terms and conditions, is protected by the Seller's copyright and may be protected by other rights of third parties. The content may not be changed, copied, reproduced, distributed or used by any third party for any purpose by the Buyer and the User without the written consent of the Seller. In particular, it is prohibited to make photographs and texts placed on the web interface available for payment or free of charge. In case of non-compliance with this prohibition, the Seller will proceed in accordance with Act No. 121/2000 Coll., Copyright Act, as amended. The names and designations of products, goods, services, companies and societies may be registered trademarks of their respective owners.

8. The web interface may use the Google Analytics service provided by Google, Inc. (hereinafter referred to as "Google" ). The Google Analytics service uses "cookies", which are text files stored on the computers of the Buyer and Users of the web interface, enabling an analysis of how the Buyer and User use the web interface. The information generated by the cookies about the use of the website (including the IP address) will be transferred by Google to and stored on servers in the United States. Google will use this information for the purpose of evaluating the use of the web interface and creating reports on its activity, intended for the Seller and the operator of the web interface and for the use of the Internet in general. Google may also provide this information to third parties if required by law or if such third parties process this information for Google. Google will not connect the IP address of the Buyer and Users with any other data available to it. Buyers and Users of the web interface may refuse the use of cookies by selecting the appropriate settings in the Internet browser, but in this case it is not excluded that it will not be possible to fully use all the functions of the web interface. By using the web interface, Buyers and Users agree to the processing of data about them by Google, in the manner and for the purpose specified above.

9. The Seller is not liable for errors resulting from third party interference with the web interface or from its use contrary to its intended purpose. The User and the Buyer may not use procedures when using the web interface that could have a negative impact on its operation and may not perform any activity that could allow him or third parties to interfere or use the software or other components forming the web interface without authorization and to use the web interface or its parts or software in a manner that would be contrary to its intended purpose or purpose.

10. The purchase contract, including the terms and conditions, is stored and archived by the Seller in electronic form and is not accessible to third parties (the provisions of these terms and conditions and the Act on the provision of the purchase contract and terms and conditions to the Buyer are not affected in any way). The Seller will provide the Purchase Contract, including the terms and conditions, to the Buyer upon request in text form (in electronic form by sending it by email).

11. In the event that a consumer dispute arises between us and the consumer from a purchase contract or a service contract that cannot be resolved by mutual agreement, the consumer may submit a proposal for out-of-court resolution of such a dispute to a designated entity for out-of-court resolution of consumer disputes, which is:

    Czech Trade Inspection
    Central Inspectorate – ADR Department
    Gorazdova 1969/24
    120 00 Prague 2

    Email: adr@coi.gov.cz Website: adr.coi.gov.cz

12. In the event of a question regarding the terms and conditions of sale and the purchase contract, the Seller will provide the Buyer with all necessary information without undue delay.

These general terms and conditions are valid and effective from 1 January 2023.