The Cyklospeciality.cz complaint procedure is based on the Civil Code and the Consumer Protection Act and applies only to goods sold for which the complaint is properly filed within the warranty period. Please read the detailed binding information.

Agree with the complaints procedure

The customer confirms his/her agreement with the complaint procedure by accepting the invoice (the tax document also serves as a warranty certificate), signing the purchase contract or taking over the goods from the carrier and confirming this with his/her signature. Taking over the goods is understood to be the moment when the goods are taken over at the seller's premises, or taken over from the carrier or picked up at the post office.

Obligation to inspect

The customer is obliged to check the product upon receipt to ensure that it is not visibly damaged or spoiled, and that it meets the parameters that are declared, which he understands and agrees with. When sending the product by a shipping service, if the shipment is damaged, the customer will not accept the shipment and will immediately contact the seller.

If the customer discovers any difference between the invoice and the goods actually delivered or does not receive an invoice - tax document with the shipment, he is obliged to inform the seller immediately. Failure to do so risks the possibility that any later claim will not be accepted.

Only complete goods, with accompanying documentation and in packaging, preferably original, will be accepted for warranty repair, if the goods were sold with it.

Complaints about goods can only be made at the address of the establishment:

Cycling specialties
St. Peter's Street 35/7
617 00 Brno

The following goods will not be accepted for warranty repair:

• damaged by elements such as water, fire, lightning or other electrical discharge, etc.;
• with an expired warranty period on the day of submission (delivery) of the goods for complaint;
• mechanically damaged beyond normal wear and tear;
• bearing signs of use even after the defect has occurred;
• without proof of purchase origin;
• damaged by improper use contrary to the instructions for use or normal principles of use of the goods in question;
• damaged by unprofessional service intervention;
• serviced at an unauthorized service center.

Deadline for filing a complaint

Rights arising from liability for defects in an item for which the warranty period applies shall lapse if they are not exercised within the warranty period.

The seller or an employee authorized by him shall decide on the complaint immediately after receiving the goods complained of, in complex cases within three working days. This period does not include the time required for a professional assessment of the defect (see Section 19 of the Consumer Protection Act). The complaint, including the removal of the defect, must be handled without undue delay, but no later than 30 days from the date of the complaint, unless the seller and the customer agree on a longer period.

Warranty period

The warranty period begins upon receipt of the item by the customer. The warranty period is 24 months, unless otherwise agreed.

The period from exercising the right of liability for defects until the time when the customer was obliged to take over the item after the repair is completed is not included in the warranty period.

The seller is obliged to issue the customer with a confirmation of when the right was exercised, as well as the performance of the repair and its duration. If the item is replaced, the warranty period starts again from the receipt of the new item. The same applies if a component for which a warranty was provided is replaced.

Defect removal

If a product defect is found to be removable, the customer has the right to have it removed free of charge, in a timely and proper manner.

If this is not disproportionate given the nature of the defect, the buyer may request the replacement of the item, or if the defect concerns only a part of the item, the replacement of the part. If such a procedure is not possible, the buyer may request a reasonable discount on the price of the item.

If it is an irreparable defect, which prevents the item from being used properly as a defect-free item, the customer has the right to exchange the item or has the right to withdraw from the contract.

If an irreparable defect does not prevent the proper use of the item and the customer does not request its replacement, he has the right to a reasonable discount on the price of the item or to withdraw from the contract.

In the case of sales and sample sales, when it is not possible to exchange the goods for another item, the buyer may request a reasonable discount on the price of the item.

Reoccurrence of defects

The customer has the right to exchange the item, receive a reasonable discount on the price of the item, or withdraw from the purchase contract, also if he cannot use the item properly due to the reoccurrence of the defect after repair or due to a large number of defects.

The reoccurrence of a defect after repair is only the case if the same defect, which has already been repaired at least twice during the warranty period, reoccurs. This does not apply if a defect other than the one claimed for appears on the item after the previous repair.

An item suffers from a large number of defects if it has at least three removable defects at the same time at the time the claim is filed.

Customer interaction

The customer is obliged to provide the seller with all necessary assistance to verify the existence of the claimed defect and to eliminate it (including the appropriate necessary testing or dismantling of the product). The customer is particularly obliged to hand over the product when making a complaint clean in accordance with hygiene regulations or general hygiene principles, including all its parts and accessories enabling such verification and elimination of the defect.

Picking up goods from warranty repair

The customer is obliged to collect the goods from the warranty repair no later than 14 days from the notification of the settlement of the complaint. If he fails to do so, he is obliged to pay the seller a storage fee of CZK 250 for each commenced day.

If the buyer does not collect the goods from a settled claim within 6 months from the date on which he was informed of the settlement, the seller reserves the right to sell the goods and use the proceeds to pay the storage fee.